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Kolofon

Wolters Reisen GmbH
Bremer Straße 61, 28816 Stuhr, Tyskland

Forretningsførere: Tom Müller, Torge Petersen
Handelsregister: Amtsgericht Walsrode HRB 110468
Momsreg.-nr.: DE116637206

Wolters is licensee of the trademark TUI.

Kontakt

If you have any questions, our customer service will be happy to help:

customerservice@atraveo.com

Phone: + 49 211 668878130

Note: We are currently only reachable by phone to a limited extent. You can reach us Monday to Friday from 10:00 to 12:00 (CET) and from 14:00 to 16:00 (CET).

Before you send us an email or telephone with a question, please note the following:

  • New bookings are possible without any problems. Simply book your desired holiday accommodation on our website and inform yourself in advance for any questions about your travel destination. Link tip: On the website https://reopen.europa.eu/en the European Union provides information on the travel regulations of the individual Member States on an ongoing basis.
  • If you want to redeem a voucher, simply book the desired holiday accommodation on our website and enter the voucher code in the comment field when booking. The reimbursement will then be charged by us or – if the payment of the new booking is made directly to the provider – refunded by us. Important: Only TUI Villas or atraveo vouchers issued by Wolters Reisen GmbH can be redeemed - no vouchers from other TUI companies and no vouchers from TUI Ferienhaus or TUI Rundreise.
  • Current travel warnings, which apply to certain countries and regions, do not constitute a reason for a free cancellation. A travel warning is not a travel ban and, unlike a package tour, booking a holiday home is an individual tourist service.
  • The same applies to possible restrictive travel regulations, such as a central registration, submission of a negative Covid-19 test upon entry or return or a possible quarantine regulation. If you do not want to or cannot start your trip, you only have the option of canceling your booking for a fee in accordance with the terms and conditions of the respective provider. Here you will find more information.

Du vil gerne udleje feriehuse og -lejligheder, men har spørgsmål til formidlingsbetingelserne? Så kontakt vores udlejerservice:

til udlejersiden med tilmeldingsformular og login

udlejerservice@atraveo.dk

Telefon 0049.211.668878107  |  man-fre kl. 9-17

Ferieboligagenturer kan kontakte vores produktudviklingsteam ved at sende en e-mail til produktpartner@atraveo.dk.

 



 

Driver du en rejseportal eller et lignende website, der henvender sig til de rejselystne? Så er atraveo den rigtige partner for dig til at få optimeret besøgsantallet på dit website.

til partnersiden med tilmeldingsformular og login

partner@atraveo.dk

Telefon 0049.211.668878108  |  man-fre kl. 9-17

Vores marketingteam tager sig af presseforespørgsler:

presse@atraveo.dk

Realiser dine professionelle mål hos Wolters Reisen GmbH.

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Onlinetvistbilæggelse / OTB-platform

Europa-Kommissionen stiller en onlineplatform til rådighed, som forbrugere med bopæl inden for EU kan benytte til bilæggelse af forbrugertvister. OTB-platformen, som den kaldes, finder du her: http://ec.europa.eu/consumers/odr/ For Wolters Reisen GmbH's vedkommende er deltagelsen i den alternative tvistbilæggelsesprocedure frivillig, og vi deltager endnu ikke i proceduren. Af samme grund kan OTB-platformen p.t. heller ikke benyttes af vores kunder.